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Healthcare Facility Planning Tools and Guidelines |
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Technology |
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SpaceMed Newsletter Summer 2008 Volume 1, Number 3 Touch Screen Kiosks Provide Patient Self-Service OVERVIEW We can check in for our flight when we arrive at the airport using a kiosk. We use an ATM to get cash from our bank or to make a deposit. But when we go to our local hospital or doctor’s office, we get a pencil, clipboard, and a multi-page form to fill out. We may even have to go to one or more different departments where we will be asked to fill out the same form again … and again! This is not the case at progressive healthcare organizations like the Heritage Valley Health System who are reducing wait times and congestion at the front desk, reducing the need for clipboards, and lowering the risk of patient misidentification and clerical errors at data entry using the MediKioskTM technology by Galvanon. With a seamless process for sharing information between patients, physicians offices and hospitals, patient satisfaction is increased while staff and space are used more efficiently. ABOUT HERITAGE VALLEY HEALTH SYSTEM Almost two-thirds of the patients in the Heritage Valley Health System also make their visit faster by swiping a Care Card in addition to using the kiosks. With a Care Card, a patient can electronically check-in or check-out for an appointment, schedule future appointments, sign consent forms, print directions, and use a credit card for co-payments. The MediKiosk provides positive patient identification features supports by thumbprint, electronic signatures, and card scanners to provide multiple patient authentication options. Galvanon’s self-service technology includes a wireless e-ClipboardTM as well as desktop and freestanding kiosks. A number of health systems around the country are using the Galvanon self-service technology including the University of Pittsburgh Medical Center, Valley Baptist Health System, and others. back to top Additional case studies can be found at http://www.galvanon.com. Technology 1308.3.1 |
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